Pay your rent, request a repair, get help when you need it.
Pay your rent, set up direct debit, view statements, and find help if you’re struggling.
Rent informationReport a repair, see our response times, and find out what we cover as your landlord.
Repairs helpMoving in or out, mutual exchange, adding someone to your tenancy, succession, and ending it.
Tenancy infoHelp with arrears, benefits advice, energy support, and connecting you with local services.
Get supportAnti-social behaviour, estate management, improvements to your home, and looking after shared spaces.
Home and areaJoin our tenant scrutiny panel, share feedback, and have your say on the services we provide.
Get involvedThe easiest way to pay is by direct debit, which we can set up over the phone or online. You can also pay through our online portal, by standing order, by phone using a debit card, or in person at any PayPoint outlet using your rent payment card.
Emergency repairs include things that put you at risk or could cause serious damage to your home, such as: gas leaks, total loss of heating in winter, major water leaks, electrical faults, or breaches of security like a broken external door or window.
Call us on 0141 880 4006 for emergency repairs at any time of day or night.
Get in touch with us as soon as possible. We’d much rather help you work through it than have arrears build up. Our money advice team can help with budgeting, benefit checks, and arranging affordable payment plans.
Yes, you can carry out most improvements with our written permission. This includes things like decorating, putting up shelves, fitting a new kitchen, or laying flooring. Some changes will need approval to make sure they meet building and safety standards.
You need to give us 28 days’ written notice. We’ll arrange a pre-termination inspection of your home and let you know about anything you need to put right before you leave. Final rent is calculated up to your tenancy end date.
More questions? See all tenant FAQs
Our tenant services team is based right here in our office on Peat Road, just a few minutes from the neighbourhoods we serve. We know our tenants by name, and we’re here to make life easier, whether that’s a quick question, a tricky repair, or help when things are difficult.
When my boiler went on a Sunday night, I had someone here within the hour. That kind of service makes all the difference when you’ve got young kids at home.
Sarah · Tenant in Priesthill since 2019
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